REFUNDS

Refund and Cancellation Policy

Effective October 30, 2026.

Can I get a refund on wallet credit?

No. A completed top-up becomes prepaid Meldport service credit. It can only be used to pay for services offered through Meldport. It cannot be withdrawn to a bank or external wallet, transferred to another account or person, exchanged for cash, or redeemed outside Meldport. Meldport does not offer voluntary refunds or cash-out for top-ups or unused wallet credit.

This policy does not remove rights you have under Indonesian law or other applicable consumer law. It also does not treat a payment error as a voluntary refund. If a top-up was duplicated, charged for the wrong amount, taken without your authorization, or did not reach your Meldport balance, contact support with the payment reference so we can check the payment and correct the ledger where the records support it.

Model Packages

A Model Package is tied to the model, value allowance, and expiry shown before purchase. A completed purchase cannot be cancelled after its allowance has been used. Expired unused value is not automatically moved to the wallet.

Failed requests, disputes, and chargebacks

Failed or unconfirmed requests release reserved value when settlement records confirm no charge. If a request is still being reconciled, the reserved amount may remain held until the provider and payment records are checked. For a duplicate or incorrect charge, an unauthorized payment, a failed fulfilment, or a card chargeback, send the request or payment ID to support@meldport.com. A chargeback or payment reversal may freeze new spending while the account is reconciled; unused credit is reversed up to the disputed amount and any uncovered amount is recorded for recovery.